It offers you an intra- and inter-company end-to-end view
of your processes and thus bridges the gap
between IT, specialist departments and management.
With edpem, operative risks can be monitored in
detail, so that immediate interventions and
corrections can be made if necessary.
The result is smoother and faster sequences
which in turn increase customer satisfaction,
reduce costs and improve your competitive strength.
Many challenges. One simple solution!
edpem can be used in all areas of the company in which processes and workflows are to be monitored: CRM, logistics, order management, supply chain management, compliance with SLAs, document processing, tracking & tracing, etc .:
ANALYSTEN & CONTROLLER
For the day-to-day work of analysts and controllers it is process analysis on the basis of accumulated data and
process automation that are important.:
- What are the current operating performance criteria?
- Are the key performance indicators in order?
- What adaptations need to be made for an improvement in performance?
TECHNICANS & IT-DEPARTMENTS
IT departments and technicians require technical monitoring (protocols, syntax formats ...) to be translated into subject-specific monitoring, so that support outlay can be reallocated to the specialist departments
- Is the performance adequate?
- Are the SLAs being complied with?
- Who is affected by the IT performance?
CUSTOMER, SUPPLIERS & SPECIALIST DEPARTMENTS
For customers, suppliers and specialist departments, transparency over the entire process chain with dedicated views and information is of tremendous importance.
- What is the current status of orders, invoices etc.?
- Which partners and customers are involved in the process?
- Are escalations necessary?
Why edpem? There are a lot of strong reasons!
END-TO-END MONITORING
edpem brings together all the information from connected systems and makes it available to distributed teams. edpem thus enables you to carry out inter-company end-to-end monitoring of business objects, whatever their number and type, and builds a bridge between IT and the various divisions.IMPLEMENTATION
edpem is a sector-neutral monitoring and reporting software and does not require any particular BPM system. That means that your processes do not need to be re-engineered. Our mashup concept also makes it possible to integrate external data sources and graphical user interfaces seamlessly.ARCHITECTURE
The fundamental system architecture is based completely on Java, so edpem is platform-independent. It is also web-based, and that means that it is available anywhere.COMMUNICATION INFRASTRUCTUR
For the generation of messages, eurodata edbic, IBM MQ Series or other ESBs / customer systems can be deployed. So edpem does not, for example, require direct access to your customer databases (passive solution); that in turn means that it does not influence the availability or performance of your existing systems and databases.Send message now!
Interested? No problem.
Our experts also make your processes fast and smooth!
Downloads
MORE ABOUT edpem
YOU ALREADY KNOW edbic?
