Many challenges. One simple solution!
edpem can be used in all areas of the company in which processes and workflows are to be monitored: CRM, logistics, order management, supply chain management, compliance with SLAs, document processing, tracking & tracing, etc .:
ANALYSTEN & CONTROLLER
For the day-to-day work of analysts and controllers it is process analysis on the basis of accumulated data and process automation that are important.:
- What are the current operating performance criteria?
- Are the key performance indicators in order?
- What adaptations need to be made for an improvement in performance?
TECHNICANS & IT-DEPARTMENTS
IT departments and technicians require technical monitoring (protocols, syntax formats ...) to be translated into subject-specific monitoring, so that support outlay can be reallocated to the specialist departments
- Is the performance adequate?
- Are the SLAs being complied with?
- Who is affected by the IT performance?
CUSTOMER, SUPPLIERS & SPECIALIST DEPARTMENTS
For customers, suppliers and specialist departments, transparency over the entire process chain with dedicated views and information is of tremendous importance.
- What is the current status of orders, invoices etc.?
- Which partners and customers are involved in the process?
- Are escalations necessary?
Why edpem? There are a lot of strong reasons!
END-TO-END MONITORINGedpem brings together all the information from connected systems and makes it available to distributed teams. edpem thus enables you to carry out inter-company end-to-end monitoring of business objects, whatever their number and type, and builds a bridge between IT and the various divisions.
IMPLEMENTATIONedpem is a sector-neutral monitoring and reporting software and does not require any particular BPM system. That means that your processes do not need to be re-engineered. Our mashup concept also makes it possible to integrate external data sources and graphical user interfaces seamlessly.
ARCHITECTUREThe fundamental system architecture is based completely on Java, so edpem is platform-independent. It is also web-based, and that means that it is available anywhere.
COMMUNICATION INFRASTRUCTUREFor the generation of messages, eurodata edbic, IBM MQ Series or other ESBs / customer systems can be deployed. So edpem does not, for example, require direct access to your customer databases (passive solution); that in turn means that it does not influence the availability or performance of your existing systems and databases.
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