At compacer, everything revolves around ensuring first-class customer care and satisfaction. Our service desk is your central point of contact for all questions and concerns regarding our software products, edbic and edpem. We are here to assist you with personalised guidance, technical support, and tailor-made solutions.
Our service desk team is on hand to provide you with personalised and efficient support. One ticket, one ticket owner – each inquiry has a dedicated contact person until your issue is fully resolved. Accessible via email or phone, we offer quick and human responses to your questions in both German and English.
Whether you have technical problems, questions about implementation, or special support outside office hours – our team is there for you. With comprehensive support services, including remote maintenance, we ensure that you get the best out of your compacer platform.
The compacer service desk offers a broad portfolio of service packages to ensure your systems perform constantly. From standard maintenance contracts to customisable support options, we offer solutions tailored to your specific needs.
compacer has all the important international certification standards in the field of data management and data integration.
My name is Daniel Müller, Head of Division Infrastructure & Security at compacer. Get in touch with us now – I will be happy to introduce you to our support services and the various options.
