compacer service desk: Your partner for excellent support

At compacer, everything revolves around ensuring first-class customer care and satisfaction. Our service desk is your central point of contact for all questions and concerns regarding our software products, edbic and edpem. We are here to assist you with personalised guidance, technical support, and tailor-made solutions.


Personal and efficient service

Our service desk team is on hand to provide you with personalised and efficient support. One ticket, one ticket owner – each inquiry has a dedicated contact person until your issue is fully resolved. Accessible via email or phone, we offer quick and human responses to your questions in both German and English.


Comprehensive support services

Whether you have technical problems, questions about implementation, or special support outside office hours – our team is there for you. With comprehensive support services, including remote maintenance, we ensure that you get the best out of your compacer platform.


Customised service packages

The compacer service desk offers a broad portfolio of service packages to ensure your systems perform constantly. From standard maintenance contracts to customisable support options, we offer solutions tailored to your specific needs.

Swift resolution for disruptions

Our incident management team is there for you around the clock to quickly identify, analyse, and resolve faults. We guarantee an efficient solution to your problems based on the agreed service level agreements.

Always stay informed

We proactively keep you informed about the status of your requests. Our team monitors and escalates incidents and ensures that you are always kept in the loop.

Access to expert know-how

Reap the benefits of our extensive support knowledge base. Our team continuously maintains a database of solutions and information to assist you quickly and effectively.


FAQs about our support services

  • How do I contact the compacer service desk?
    You can contact us by email or, in urgent cases, by telephone. Our experts are available to help you in German and English.
  • What is included in the standard maintenance contract?
    The standard maintenance contract includes basic support and our software update service. Additional services can be included on an individual basis.
  • What happens if I have a technical problem?
    If you have a technical problem, our service desk will register your incident and forward it to the appropriate support team so that a solution can be found quickly.
  • Does compacer also offer support outside business hours?
    Yes, we offer comprehensive support services, even outside normal office hours, to ensure that your platform always runs flawlessly.
  • What is the dedicated customer team?

    The dedicated customer team provides personalised services, including minimal process changes and functional adjustments to meet your specific requirements.

Olli-Pekka Pauna

Find out more about our support services!

My name is Olli-Pekka Pauna, CEO at compacer Finland. Get in touch with us now – I will be happy to introduce you to our support services and the various options.

Get in touch now!