The company receives up to 400,000 incoming invoices per year in paper or PDF form, which were processed manually by a very large organizational structure. As the invoices had to be entered, assigned and checked manually, the processing effort and the associated susceptibility to errors was enormous. Other departments such as contracts and conditions and IT were also heavily involved, tying up valuable internal resources. Another critical factor was the lack of transparency of the entire invoice process, from invoice receipt to invoice issue, with all the employees and departments involved.
In order to reduce the high manual effort and costs, invoice processing was to be automated. In addition, real-time monitoring was to be integrated for all internal departments by means of monitoring in order to make the invoice process transparent and optimize it.